How can we help?

FAQs

What are the delivery options?

Home delivery service: Applicable to all orders.

Self pick-up service: Free self pick-up service is applied on order with specific products, and has no minimum spending requiremen

How to qualify for free delivery?

Home Delivery Service: Free home delivery is applied on orders HK$1700.

Delivery fee of HK$100 otherwise.

What are the general home delivery time slots?

We normally deliver every Friday or Saturday (depending on flight arrival time) We will inform you of the delivery time slot on Friday morning once the goods have been custom cleared from airport.

Where do you deliver?

We provide delivery service to addresses in Hong Kong Island, Kowloon and the New Territories every week.

Can I give an ATL (Authority To Leave) for my home delivery to my doorstep security/guard/concierge?

As we are dealing with fresh products, this arrangement is not recommended. We can follow your requirement. Thanks to inform your security/guard/concierge accordingly and make sure they will keep your order at chilled temperature in the meantime.

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Have questions about your order, or a general enquiry?